Terms and Conditions
Should you have any special food requirements or allergies please mention this in the comments or call the shop on the number at the top of your screen. Please tell us before we prepare your order should this be the case.
Before placing your order, please inform us if a person in your part has a food allergy or intolerance.
Please Note: Some of our dishes contain GM oil.
Payment can be made with cash or card and our delivery drivers only carry up to £10 in change, payment must be in £ sterling.
NOTE: Please make sure you allow your card payment to complete to make sure we receive your order. Closing the page too early may cause your order to fail processing.
Ordering & Cancellation of orders
Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent. Once your order has been confirmed it cannot be amended or cancelled.
Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.
Side orders are subject to availability. In most cases, your local Amaani store manager will offer an alternative for any out-of-stock item. Although every care is taken, some products may contain nuts or bones. The Desserts, Ice Cream and Ham sold by Amaani may contain nut derivatives. Although great care has been taken to remove all bones from chicken and ham, some may remain. Minimum order value applies. The minimum order value for each store may vary and you will be notified when you reach the checkout if your order is below the minimum value. Starters, drinks and desserts are only delivered with a pizza or meal deal.
Our goal is to provide the best delivery service in the market which includes an excellent reputation for on-time delivery. Unfortunately, things don’t always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.
Any feedback you leave will be visible to others. You agree that the name you have used when registering will be used when leaving feedback. If you would live to leave feedback but would like your surname removed from the feedback screen please email email@example.com and request this. Please include your email address you have used to register on our system. Please be aware the management reserves the right to remove any offensive feedback or inappropriate feedback.
Latest Order Time
Please be aware we are unable to accept orders for either delivery or collection less than 15 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.
Trade Marks & Copyright
All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of Amaani and is protected by UK and European copyright laws. The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited. Amaani respects the trademarks of any other company.
Because of the nature of fast food delivery, refunds are given at the sole discretion of Amaani.
Once an order has been placed and delivered by our driver, you must contact the shop direct should you have any complaints. The shop must be given the opportunity to try and rectify any errors or dissatisfaction on the same day of the delivery. If the shop does not rectify this for you then please contact us via the a method on our contact page.
Any refunds will be made the same way the food was purchased.
Amaani has created this privacy statement in order to demonstrate our strong commitment to protecting the privacy of all visitors to our site. If you have any questions or comments about this Privacy Statement, they can be directed to firstname.lastname@example.org or in writing to the address supplied at the bottom of this page.
All visitors toamaanidurham.uk are promised that:
Amaani will always respect your right to privacy. However, we understand that the internet is not a secure medium and therefore we have implemented security measures to, where possible, protect the loss, misuse or alteration of information placed under our control.
All data gathered as a result of your visit will be treated as confidential and will not be divulged to a third party without your consent.
If your name is on our database and you request that we remove or alter it, we will do so. To request removal from our database or alteration to your existing entry, please email email@example.com or by writing to the address supplied at the bottom of this page.
All orders placed online will be confirmed at the end of your order.
To place an interactive order, enter a competition or take part in an online survey, you will be required to supply contact and personal information.
By submitting personal information, you consent to the use of that information as set out below:
- We may use your IP address or other identifying information to help diagnose problems with our website, to monitor numbers of users and/or to administer our interactive services.
- By choosing the ‘opt in’ when you register on the Amaani website you agree that we may use the contact and personal data gathered at your registration to help us improve our products and services or to send marketing related messages from us and/or our approved partners. Accordingly, Amaani would encourage you to be cautious about the information you choose to release and to safeguard passwords.
- We may use personal and profile data to tailor your experience on our interactive services.
We will request that users who wish to submit personal information are aged 16 years or older or that minors obtain permission from their parents or legal guardians before submitting such information.
You agree by leaving feedback your registered first and/or last name will be displayed on the feedback page. If you would like to leave feedback with your surname removed. Please leave your feedback and email us at firstname.lastname@example.org and we will remove your surname with 24 hours of your request.
Currently cookies are used onamaanidurham.uk to identify you for usability purposes. These in no way track your movement around the service or record any information about you. They are used specifically for identifying if you have used the site before and welcoming you as a returning user.
For further information on cookies please refer to www.microsoft.com/info/cookies.htm. This site includes instructions on how to accept or reject cookies and also how to remove them should you wish to do so.
If Amaani provides links to other services, Amaani is not responsible for the content or privacy practices of these services. Amaani reserves the right to modify, alter or otherwise update this Privacy Statement at any time and you are therefore encouraged to review it from time to time.
Trademarks and Copyright
All content included on this site, such as text, graphics, button icons, images and software, is the property of Amaani and is protected by UK and European copyright laws. The content and software on this site may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Amaani respects the trademarks of any other company.